Terms & Conditions
Last Updated: January 1, 2026
1. Acceptance of Terms
By accessing our website or using the services provided by Carlos Garage Door Services ("Company," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
These terms apply to all visitors, users, and customers of our website and services.
2. Services Description
Carlos Garage Door Services provides residential and commercial garage door services, including but not limited to:
- Garage door repair and maintenance
- New garage door installation
- Garage door opener repair and installation
- Spring replacement and repair
- Cable repair and replacement
- Panel replacement
- Emergency garage door services
- Commercial garage door services
3. Service Appointments and Scheduling
- Scheduling: Service appointments are scheduled based on availability. We strive to accommodate your preferred time but cannot guarantee specific appointment times.
- Arrival Windows: Technicians will arrive within the communicated time window. We will contact you if delays occur.
- Access: You must ensure our technicians have safe and reasonable access to the work area.
- Cancellations: Please provide at least 24 hours notice for cancellations. Repeated no-shows may result in service restrictions.
4. Pricing and Payment
- Estimates: We provide free estimates for most services. Estimates are based on the information provided and may change upon on-site inspection.
- Final Pricing: Final pricing will be communicated and approved before work begins.
- Payment: Payment is due upon completion of services unless other arrangements have been made in writing.
- Accepted Methods: We accept cash, checks, and major credit cards.
- Additional Work: Any additional work discovered during service will be quoted separately and requires your approval before proceeding.
5. Warranty and Guarantees
Our Warranty Coverage
- Labor Warranty: All labor is warranted for 90 days from the date of service.
- Parts Warranty: Parts are covered by manufacturer warranties, typically ranging from 1-5 years depending on the product.
- New Installations: New garage door installations include extended warranty coverage as specified in your service agreement.
Warranty does not cover:
- Damage caused by misuse, accidents, or acts of nature
- Normal wear and tear
- Modifications made by others after our service
- Pre-existing conditions not addressed in the original service
6. Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about your garage door issues
- Ensure a safe working environment for our technicians
- Clear the area around the garage door before service
- Be present or have an authorized adult present during service
- Follow all maintenance recommendations provided
- Report any issues covered under warranty promptly
7. Limitation of Liability
To the maximum extent permitted by law, Carlos Garage Door Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses.
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Carlos Garage Door Services or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
9. Dispute Resolution
Any disputes arising from these terms or our services shall be resolved through the following process:
- Direct Communication: Contact us directly to resolve the issue
- Mediation: If unresolved, parties agree to attempt mediation
- Arbitration: Binding arbitration in accordance with California law
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
12. Contact Information
For questions about these Terms and Conditions, please contact us: